Category: Human Resources (HR) Resources

29 Jul 2019

Step inside my office by Debra Fraser

Being asked to meet with your manager is enough to give anyone cause for pause. Your mind starts racing, searching for your latest alleged transgression; thinking, “what did I do now?”

While it is that all that has happened is that you’re just being told “I need to talk to you,” this one sentence can send many people searching for their resumes. However, more often, these days, it’s simply an actual invitation to, well, talk.

Leaders are now recognising that, while intelligence in terms of skills and competence are the primary employment factors, emotional awareness and intelligence are of equal importance.

I HAVE BAD NEWS

Too often, especially in our culture, bosses and managers only interact in any meaningful way with staff members to berate or correct them. Hence, many employees have been socialised to expect that any arranged meeting must be to read them the riot act, which usually means a reprimand, being written up, or worse. However, in high-stress vocations, such as the security forces or health services, it is critical that team members not only feel empowered to express themselves in a safe and confidential environment, but have ready access to counselling, and if necessary professional treatment. And since organisational culture is shaped by individual behaviour, it’s noteworthy to mention some of the key benefits of counselling and other intervention measures. It tends to:

• reduce depression and improve mental health;

• mitigate workplace stress;

• improve communication between managers and staff; and

• promote employee job satisfaction.

It doesn’t require a death on the job or in the family for someone to feel overwhelmed and stressed out. Oftentimes, just the sheer magnitude of the work portfolio can be the reason. Many companies are not equipped internally to handle job-related anxiety or tension and require assistance from outsourced human resource professionals to implement effective solutions.

THE GOOD NEWS IS

In order to effectively address and treat matters related to mental health, depression, and, in turn, workplace productivity, organisations often turn to specialised human resource consultants and other trained practitioners. Even outside traditionally stressful occupations the corporate landscape can be a mean dog-eat-dog battlefield in which targets met equal temporary job security. So while fanning the flames of competitive spirit is encouraged, doing so at all costs could mean short-term gain and mid- to long-term burnout and high staff attrition rates.

Although counselling, culturally, has been stigmatised as something for crazy people or team members who can’t hold it together, in the present-day workplace in which doing more with less is key and automation is rapidly taking human jobs, both employees and employers have to develop effective and sustainable strategies to create and maintain a healthy work environment.

Improved staff morale and productivity are the usual by-products of engaged and satisfied employees. For this formula to work, ease of access to get help, if only to talk it out with a sympathetic ear or receive counselling, is critical to team members feeling heard and valued, which eventually augur well for the bottom line.

 

Read More

http://www.jamaicaobserver.com/career-education/step-inside-my-office_170967?profile=1270

 

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02 Jul 2019

BIRCHES GROUP ANNOUNCES STRATEGIC PARTNERSHIP WITH CARIBBEAN HR SOLUTIONS (CHRS) IN JAMAICA

Birches Group, a global market consulting group that provides salary and compensation data to developing countries, is pleased to announce its strategic partnership with Caribbean HR Solutions based in Montego Bay, Jamaica. With over ten years of experience, Caribbean HR Solutions provides outsourced HR solutions such as recruiting, employment agency, payroll & benefits and HR consulting to its clients. Having clients from various sectors in the country, Caribbean HR Solutions provides practical Human Capital management for companies entering the Caribbean Service Center market ensuring they access the best talent available.

Under this partnership, Caribbean HR Solutions will co-sponsor Birches’ multi-sector survey and help promote survey participation to all their clients and other Jamaican entities. Together, both entities will also be exploring possible compensation management training events, webinars and other activities to provide professional development opportunities for HR practitioners in Jamaica.

In commenting on the partnership, Debra Fraser, CEO of Caribbean HR Solutions, said “We are excited to enter into this partnership with Birches Group. Being actively engaged in the HR industry for over 20 years, I believe that this partnership will provide Jamaican employers with competitive information to maintain their most valuable assets (employees). Over the years, Jamaica has been struggling with access to credible/specific data to make strategic employment decisions. We are pleased to partner with Birches Group as their solutions will move our clients and Jamaica in the direction of being a data-driven society.”

Julienne Sayoc, Manager for Private Sector Business Development for Birches Group, added: “This collaboration with CHRS creates a mutually advantageous partnership that expands CHRS’ product and service portfolio while it allows Birches Group to increase and sustain its visibility and penetration in the market. Combining Birches Group’s expertise in compensation and benefits solutions with CHRS’ well established presence and cross-functional HR expertise will undoubtedly bring about synergies that will ultimately benefit our mutual clients.”

For more information about this partnership, or to learn more about Caribbean HR Solutions and services, please contact us.

Download the press release here.

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27 Jun 2019

Why it is important to invest in your employees

Should I invest in training my employees or should I not?

There is an old conversation between a CEO and a CFO where the CFO asks what happens if we invest in developing our people and they leave us? To which the CEO responds what happens if we don’t and they stay.” The fact is that many companies believe that employee development is the responsibility of the employee and the company. However, it has been shown that employee development can be mutually beneficial for both the employee and the employer. Here are some ways that employee development can benefit the employer.

  1. Improves Moral – When employees believe that they are working somewhere that they can achieve and grow, they are more excited and enthused about going to work. This excitement will trickle down to the overall work performance and the productivity of the company.
  2. Competitive advantage over competitors – As an employer you are able to boost an interest in employees and your willingness to invest in your employee which will attract more candidates to your company over your competitor. You are in a better position to attract the best candidates to your company.
  3. Promote your company as “Employer of Choice”. – When employees feel valued and engaged at work, they are more likely to promote your company as “the best to work” and recommend colleagues and friends. As the word travels about your company and the benefits, you are more likely to attract the best candidates.
  4. Decrease Retention – When a company invests in an employee, they feel valued and are less likely to leave. Replacing an employee can be costly. When employees are leaving it is difficult to maintain the same level of production even with new employees. That is because new employees need time to train and be acclimatized to the new work before they reach their full level of productivity. In addition, there are costs for training (for the employee to be at the same level as the previous employee) and hiring.

As an employer there are many measures that you can employ to invest in your employee’s development. How you choose to invest in your employee is to you, however it is important that you do engage in some investment strategy to keep them engage. This will not only benefit your employees but will undoubtedly aid your bottom line.

 

References

https://www.inc.com/young-entrepreneur-council/how-investing-in-employees-ensures-your-organization-s-success.html

https://www.recruiter.com/i/why-its-critical-to-invest-in-employee-training-and-development/

https://www.entrepreneur.com/article/315095

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19 Jun 2019

Stay-at-home dads and paternity leave: redefining the role of men in the corporate world by Debra Fraser

It’s common knowledge that Father’s Day doesn’t get the same treatment that Mother’s Day does. That’s partly due to the fact that women often pick up the slack for men. However, enough credit isn’t given to the male of the species who are true leaders in their own right, both at work and at home. In fact, for many modern men, corporate and home duties are often interchangeable, with stay-at-home dads becoming a growing trend, especially in developed countries.

Paternity Leave?

Another growing trend is the number of countries which have introduced paternity leave predicated on a culture of inclusion and diversity as the foundations of a positive and gender-neutral work environment.

In Jamaica, the Government announced late last year that it is facilitating discussions on the introduction of a Paternity Leave Act to encourage shared parenting, support and mentoring. The move is in line with the recommendations of the National Policy for Gender Equality.

Paternity leave is defined as a job-protected period of leave for employed men, with income support provided in some cases. It allows fathers to take leave immediately following the birth of their children in order to help care for the children and assist the mothers.

The Human Resource Management Association of Jamaica (HRMAJ) has welcomed the announcement, describing it a significant advancement in gender equality which stands to benefit both parents and children.

Currently, the Maternity Leave Act (1979) provides a mother with a minimum of eight weeks paid maternity leave.

Having a National Paternity Leave Policy would be an important provision to encourage fathers to share childcare responsibilities. This policy would, therefore, be a positive step in the right direction, not only from a national perspective but also in support of building-up family structures”, HRMAJ president Karl Williams said in a previously reported news article.

“The policy [also] would allow for bonding with the newborn and increase the probability of the father’s sustained support/influence in the child’s development,” he added.

Extensive surveys have been conducted to show the correlation between the feeling of appreciation among employees and their organisational output and loyalty. Based on those surveys, appreciation levels among employees increase when a combination of welfare programmes, such as paternity leave, and competitive pay packages are expertly delivered internally or via HR or payroll service providers.

Other studies show, however, that in spite of all the progress made, there are still some ways to go before we are equally yoked, at least where the cheddar is concerned, but that’s for another discussion.

The bottom line is that we should strive for gender parity in all spheres of society.

Until next time, leaders, keep lookin’ up, and Happy Father’s Day!

 

Read more

http://www.jamaicaobserver.com/career-education/stay-at-home-dads-and-paternity-leave-redefining-the-role-of-men-in-the-corporate-world_167534?profile=1270

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03 Jun 2019

Who run the world? by Debra Fraser

My, how things and times have changed. If you went into a coma about five or so years ago and just regained consciousness, you’d be surprised at the updates regarding the progress made on gender equality in particular. One needs to look no further than the #MeToo movement started in the US. In countries like Italy, where old customs still dictate and limit women’s involvement in economics and politics, they’re starting to feel the effects of nearly half their population being limited in their contribution to national development because, let’s be clear, it’s no longer just about gender; it’s about economics.

 

Right Person For The Job

Going are the days when phrases like ‘this is a man’s job’ are taken seriously. The past 50 years have proven that gender has very little to do with aptitude. It’s been tried, tested and proven that attitude is the key ingredient to achievement and upward mobility. That, and good old-fashioned smarts and hard work. So, in addition to expanding their views on workplace diversity at various levels, forward-thinking companies are now recognising the critical importance of finding the right person for the right job at the right time. This may be especially challenging to accomplish internally when the culture itself is in flux and may require external partnership from an HR service provider or even a workforce management company. As with Affirmative Action in the United States, legislating change and employment quotas can make a difference. However, since privately-owned companies in particular can self-determine who they want to hire without external oversight, many firms are turning to executive search partners to find the best and brightest yes, but also those whose core beliefs complement the organisation’s culture and strategic goals.

Girl Power

A word for our local super heroes. Our most decorated Olympian is also a woman — Merlene Ottey. Jamaica’s first Olympic gold medallist is also a woman — Deon Hemmings. Since then, Veronica Campbell-Brown, Shelly-Ann Fraser-Pryce and others have blazed a trail on the track. More recently, Alia Atkinson has been literally making waves with her consistently outstanding performances in the pool. And in a few days, Jamaica’s Reggae Girlz begin their maiden adventure at the Fifa World Cup, playing their opening game against none other than Brazil.

More and more, globally and locally, women have staked their claim to top leadership roles in sports, business, and politics. From Portia Simpson-Miller to Audrey Marks and countless other phenomenal women, companies, and governments are realising that you marginalise any group really, but especially half the population, at your own risk. The recently constituted South African parliament proves that some are getting it right; half the representatives are women. Canada gets that too in the composition of Justin Trudeau’s Government with strong representation by minorities and women. It’s full time we recognise that our organisational and national sustainability will ultimately depend on everybody pulling their own weight, regardless of gender, political affiliation or religious beliefs.

 

Until next time, leaders, keep lookin’ up!

 

Read more

http://www.jamaicaobserver.com/career-education/who-run-the-world-_166240?profile=1270

 

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25 Mar 2019

Employee happiness = business profitability

Because I’m Happy

Happy is not in the lexicon of what is considered the usual business lingo. We’re more accustomed to talking about profitability, efficiency and sustainability. Ironically, for those key factors to be in the ideal optimum state, employee welfare and engagement must be a priority for any forward-thinking organisation. This brings into focus the oft-blurred lines between corporate objectives and clearly aligned hiring and on-boarding best practices. This is also where HR practitioners excel, or ought to anyway, by helping senior management employ holistic hiring solutions with employee contentment as a priority.

Workplace harmony

Let’s get one thing straight: as much as companies strive to be the coolest place to work and be revered for their compensation and benefits package, it is, above everything else, a place where services are exchanged for payment. That’s the primary reason organisations conduct executive searches or hire HR consulting firms — to help them find the best and brightest. Keeping them on board is another story. It’s not lost on managers that with strategic succession planning in mind, they must maintain the interest of young hires who are increasingly more into personal development and instant gratification. But how does a leader strike that tricky balance between getting their pound of flesh and creating a family centric culture that encourages employees to act in the company’s best interest as if they were the CEO and founder? Many start-ups go as far as offering stock options or up the ante with paternity leave and on-site childcare or gym amenities. The fact is that organisations are awakening to the stark realities of competing for the loyalty of their internal customers almost as much as they do for external ones.

Business model

The subheading alludes to the framework and peculiar strategic objectives of any given company. In this instance, though, I’m referring to a model business environment, one that sets a standard for how team members are given primacy in one of the areas that matter most — their physical workspace. Over the last decade or so, much has been made of some high-profile examples of uber trendy, downright cool places to work. If you Googled ‘cool places to work’, Google itself would probably pop up as a top search item. As self-serving as that may seem, it’s also reputed to be true. The same can be said for Facebook and other open-floor designed corporate spaces — where enclosed offices are often seen as closed-off communication, and jeans, trendy tees and sneakers are the new normal for office attire. A local example of an international brand that employs this approach in some respect is Vistaprint. But don’t be fooled by the facade of employee chill-out areas, flashy paint jobs, or mini-gyms. Creating a ‘happy’ environment for your team members is never just about stylish or lavish amenities. It starts and ends with a genuine appreciation for the value and contribution each team member brings to the table, and backing that up at every level of their engagement and compensation.

Debra Fraser, MBA is CEO of Caribbean HR Solutions, a board member of the Business Process Industry Association of Jamaica, a member of the Human Resource Management Association of Jamaica, and a member of the Society of Human Resources Management in the US. Please direct comments to dfraser@caribbeanhrsolutions.com

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http://www.jamaicaobserver.com/career-education/employee-happiness-business-profitability_160261?profile=127

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12 Mar 2019

The Big O

In a world still characterized by patriarchal domination, it’s natural that the working world also reflects disparity when it comes to women in top corporate and government positions. That inequity is equally evident when we examine the statistics about equal pay for equal work. However, much has changed over the last few decades, albeit slower than many would prefer.

Having said that, it’s both useful and inspirational while celebrating International Women’s Day to recognize the impact and contribution of women in business in particular.

Opportunity

We can certainly appreciate the handful of women now leading countries like England and Germany and champions of industry like Mary T. Barra of General Motors or local mavericks like Paymaster’s Audrey Marks. Some more household names of pioneering women include iconic fashionista Coco Chanel, Huff Post’s Ariana Huffington and of course Oprah Winfrey. You know you’re in another league when you only need one name to be recognizable. And who doesn’t know about Oprah and her story of tragedy and triumph over seemingly insurmountable odds. From being abused as a youngster, racially stereotyped and being paid less as a TV co-anchor for the exact same workload as her male counterpart, she is the epitome of a global icon fashioned in her own image. But her rise and continued success is much more about substance than it is about personality. After being headhunted as a budding journalist, when she in turn became an employer she also had to utilize  talent acquisition strategies to create the right team for her vision, brand and companies Even super women need the support of smart, capable people around them. The big O is powered not just by her persona, but the personnel she surrounds herself with.

Outstanding

The phrase ‘dance ah yaad before you dance abroad’ comes to mind as a stark reminder of the  wealth of local doyennes staking their claim at the Jamaican dream through innovation, industry and just plain grit. It’s never been easy navigating in what remains a man’s world. Still, it doesn’t require too much surveying of the Jamaican landscape to identify women on top of their game. One such standout is Sutherland Global’s Odetta Rockhead. As vice president and country head for one of the world’s leading business process outsourcing companies, she took control of her own destiny and a male-dominated industry after overcoming great personal and professional challenges from an early age. So much so that by her early thirties she was leading a team of hundreds and generating growth and income levels previously unheard of in the annals of the local business process outsourcing industry.

There are many other awe-inspiring stories about triumph and innovative leadership by women who refuse to be limited or defined by traditional gender expectations. So as we celebrate women everywhere, we also acknowledge and show appreciation for the men whose partnership and leadership makes greater life and workplace parity possible.

Until next time, Leaders Keep Lookin’ Up!

Debra Fraser M. BA, is CEO of Caribbean HR Solutions – a leading HR Outsourcing and Recruiting firm, a board member of the BPIAJ and the Global Services Sector, a member of the Human Resource Management Association of Jamaica, and Society of Human Resources Management. Please direct comments to dfraser@caribbeanhrsolutions.com or www.caribbeanhrsolutions.com

 

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21 Feb 2019

Payroll Outsourcing: What is it and why do it

Payroll Outsourcing Defined

Payroll outsourcing simply refers to the hiring of an external firm that will be responsible for some or all of the payroll functions for the company. These companies generally take the responsibility of paying the employees, distributing pay slips, obtaining the appropriate and up-to-date payroll software and making the necessary statutory deductions. Many companies whether large or small find it necessary to outsource their payroll function as a makes their job while ensuring that they are fully tax compliant. Payroll outsourcing is the fastest-growing aspect of the global human resource outsourcing (HRO) industry and research conducted estimates that that it is expected to grow at a CAPR of 4.4% during the period 2016 – 2020.

Why Outsource Payroll?

The benefits of outsourcing your payroll should definitely be considered before making a decision to hire a payroll outsourcing company.

  • Payroll is a time-consuming process. Outsourcing your payroll process to a third party and allows you the time and convenience to focus on your core business with the knowledge that your employee’s work hours, pay rates and wage deductions are being handled.
  • Outsourcing your payroll reduces the possibilities of tax compliance errors and possible fines that might be associated, as well as likelihood of missing key tax deadlines. That is because the payroll is being handled by trained experts that have the responsibility of being aware of all changes that are being made by the tax authority and making the necessary changes to ensure compliance with government regulations. So as an employer you can focus on other aspects of the business without the need to worry about missing tax deadlines.
  • Payroll is not just about getting your employees paid on time however, that is an important aspect of the payroll process. Ensuring that employees are paid on time and that their statutory and employee deductions are accurate of the payroll process. Missed pay deadlines can lead to unhappy employees and continuous missed pay deadlines will result in. If considerate time and focus is not dedicated to the process of payroll, it can negatively affect your company, your production and your overall bottom-line. If you are constantly paying your employees late and missing pay deadlines then you should outsource your payroll process.
  • Outsourcing your payroll is also cost-effective. Cost-savings can be calculated based on the time savings that is not spent on conducting your own payroll. Time saved is money saved. Outsourcing your payroll allows you to save time in the following ways allowing you to focus on the overall company business.
    • Calculating payroll each pay period per employee
    • Creating and Distributing pay slips
    • Preparing and sending payroll taxes and tax returns to the government.
    • Outsourcing your payroll also tends to less expensive than keeping payroll internal.

Things to consider when choosing a payroll outsourcing provider

To ensure that you have a seamless payroll process it is important that as a company you do some research into the payroll industry prior to choosing your payroll provider. Here are some things to consider when choosing a payroll outsourcing provider.

  • Price – what is the price and additional fees that  the company is charging and is it worth the service that they are providing?
  • Service – what are the services being offered?
  • Reputation – What is the company reputation? Reputation is a critical factor as the reputation will help to dictate when can be expected from your payroll provider. As this process is outsourced, business owners will not be able to oversee the process as they would with their other operations. There is therefore a risk of using an unreliable firm to conduct your payroll which can lead to more problems than solutions. It is important to review the company’s reputation whether by get references from other companies or other means available to ensure that you will receive quality service.

Want to outsource your payroll services. Contact us at 1-876-971-7632 or email sales@caribbeanhrsoluions.com for more information.

 

Payroll Outsourcing Market 2017 Global Share, Trend, Segmentation and Forecast to 2021
http://www.digitaljournal.com/pr/3558598#ixzz5en0D0IoM

The Pros & Cons of Outsourced Payroll

https://yourbusiness.azcentral.com/pros-cons-outsourced-payroll-3039.html

 

Why Payroll Is One Function You Should Outsource

https://smallbiztrends.com/2014/11/outsourcing-payroll-tips.html

 

 

 

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07 Feb 2019

CHRS: Impacting the youth of tomorrow

As we seek to impact our nation through developing the lives of our youth, Caribbean HR Solutions’ HR Programs Manager, Tomeisha Mckenzie made a thought-provoking presentation at the UTech Western Jamaica Campus on Gaining a Headstart: The Resume, the Job Search & Finding the Right Fit. During the presentation she highlighted the importance of doing career exploration through self-discovery, assessing yourself and investigating the world of work. She also looked at resume building, dressing for success and interview tips along with answering any additional questions the university students had.

It was an engaging session that allowed the students to ask questions and gain insight into the world of work. We are confident that the knowledge that she imparted will go a far way in helping these students as they prepare to start their professional careers.

CHRS: impacting the young minds of tomorrow… because we believe that #TalentMatters.

 

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11 Jan 2019

CHRS celebrates employees at inaugural Grand Gala

Since August 2010, Caribbean HR Solutions has been providing seamless Human Resource Outsourcing (HRO), Recruiting, Payroll and Business Process Support solutions to new investors entering the business landscape of Jamaica. The company has been making its mark by servicing major players within the Manufacturing and Tourism and Airline industries as well as being a key contributor to the rapid growth in the Oil and Gas and Business Process Outsourcing (BPO) industries.

We have supported our client base by providing them with our high-quality HR Program Outsourcing, Payroll & Benefits, HR Consultancy, Executive Recruiting, High-Volume Recruiting and Employer of Record (EOR/PEO) services. Our business success is marked by our depth in local and global HR Expertise, the skillful deployment of HR Technology, and a genuine approach to Relationship Management.

As a company we have had a great 2018 and we are thankful to all our employees, clients, shareholders, and partners for their hard work and support. We capped the year off with our 1st CHRS Grand Gala that was held at the Day-O Plantation. As we celebrated this milestone, the Jamaica Gleaner was on hand to celebrate with us. See the link below to their article

http://jamaica-gleaner.com/article/social/20181221/caribbean-hr-solutions-celebrates-employees-inaugural-grand-gala

 

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