Team Augmentation
Boost Performance. Scale with Flexibility. Drive Revenue.
Caribbean HR Solutions now offers Team Augmentation for Sales and Customer Service — a powerful solution designed to help your business scale quickly with skilled professionals, without the overhead and complexity of traditional hiring.
Whether you’re looking to expand your sales outreach or enhance customer experience, our nearshore talent can plug into your team seamlessly, bringing experience, performance, and professionalism to every interaction.
What is Team Augmentation?
Team Augmentation is the strategic addition of skilled professionals to your internal teams, giving you the ability to scale up (or down) quickly based on business needs. Unlike outsourcing entire functions, augmented teams work as a direct extension of your internal staff — aligned with your goals, systems, and culture.
We offer dedicated Sales and Customer Service professionals who integrate into your operations, improving productivity, reducing costs, and delivering measurable results.
Sales Team Augmentation
Supercharge your sales engine with highly motivated, commission-driven talent. Our nearshore Sales Professionals are experienced in:
- Outbound Sales / SDRs
- Inbound Sales and Lead Conversion
- Account Management
- CRM Management & Reporting
- Upselling & Cross-Selling
Whether you need to expand your inside sales team, reach new markets, or provide overflow coverage during peak periods, our sales professionals can help you close more deals faster.
Customer Service Team Augmentation
Deliver exceptional customer experiences with responsive, empathetic, and multilingual support agents. Our Customer Service talent specializes in:
- Phone, Email & Live Chat Support
- Tier 1 & Tier 2 Technical Support
- Customer Retention & Loyalty Programs
- Service Recovery
- Order Management & Escalations
Agents are trained to align with your brand voice, policies, and KPIs—ensuring every interaction reinforces customer satisfaction and loyalty.
Fully Integrated Teams
Augmented team members work within your tools, platforms, and processes—offering real-time collaboration and accountability.
Why Choose Caribbean HR Solutions?
Nearshore Advantage
With operations based in Jamaica and other Caribbean locations, we offer time zone alignment, cultural compatibility, and fluent English-speaking professionals—at a fraction of the cost of onshore hires.
Speed & Scalability
Ramp up teams in days, not months. We handle recruitment, onboarding, and workforce management so you can focus on growth.
Proven Talent Pool
All professionals undergo rigorous screening, skills assessments, and soft skills training to meet our clients’ exacting standards.